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Service Policy
KnitHaven is dedicated to providing professional, transparent, and customer-oriented shopping services for all global customers. All products sold in our store are brand-new, high-quality knitwear and lifestyle casual garments with strict quality inspection before shipment.
Pre-Sale Service: We provide accurate product size charts, material descriptions, style introductions, and real product details to help customers make suitable purchase decisions. Our customer service team answers all product and order-related questions patiently and professionally.
Order Service: All orders will be processed and arranged for shipment within 1–3 business days after successful payment. We support order information modification before shipment and provide real-time logistics tracking numbers for all valid orders.
After-Sale Service: We provide standardized return, refund, and exchange services in accordance with official policies. We solve customer after-sales problems efficiently and ensure legitimate rights and interests of every buyer.
Customer Commitment: We insist on honest operation, refuse false publicity, and guarantee consistent product quality with store descriptions. We continuously update new sweater styles to meet diverse fashion and daily wear needs.